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Previous Incidents

[Resolved] Royal Mail Tracking Number Issue

This incident lasted 23 minutes.
  • Shiptheory.com
Wed, 21 Aug 2019
10:57:20 BST

We are currently investigating an issue where Royal Mail Delivery Confirmation numbers are being returned to sales changes rather than Tracking Numbers.

We will provide an update as soon as we have more.

11:16:02 BST

We are continuing to monitor the situation.

11:20:44 BST

We have now identified and resolved the earlier issue causing Royal Mail delivery confirmation numbers to be returned to sales channels in place of tracking numbers for tracked services.

This resolution only fixes orders shipped after the fix was deployed. Orders that have already had the delivery confirmation number added in your sales channels will not be updated to include the tracking number.

We apologise for any trouble caused. If you have questions, or need help, please reach out to support.

No further notices from the past 7 days.