Shiptheory.com

Metrics

—
Uptime
98.19%
Total Impact Time
13 hours, 25 minutes
Mean Time to Recovery
3 hours, 21 minutes
Mean Time Between Failures
7 days, 14 hours
Notices
4x

Resolved

Ended:

FedEx: Shipments unable to send

Uptime Impact: 2 hours, 57 minutes, and 28 seconds

Some customers have reported issues shipping with FedEx. The error returned is "Courier Service X is not allowed for this shipment." We have reached out to F...

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Resolved

Ended:

DHL Parcel UK: Error 500 preventing orders from booking in.

Uptime Impact: 9 hours, 57 minutes, and 57 seconds

Some customers have reported that some shipments are not booking in with DHL (Legacy) and an "Error 500" is returned. We have reached out to DHL to investig...

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Resolved

Ended:

Orders not coming into Shiptheory

Uptime Impact: 6 minutes and 42 seconds

Some customers have reported an issue with orders not coming into Shiptheory, we are currently investigating this issue.

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Resolved

Ended:

DHL: Error sending shipments.

Uptime Impact: 23 minutes and 1 second

Some customers have reported an error "Site Id is wrong" when sending shipments via DHL. We are aware of this issue and are investigating it currently.

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