Unexpected Outage

We've now resolved the incident. Thanks for your patience.

Normal service has been resumed. Our incoming shipment queue has been unpaused as we have cleared the issue.

If you were withholding shipments, you can now ship them.

We will continue to monitor the system closely and will provide a more complete update after a period of in-depth monitoring.

We have identified the issue and Shiptheory is now available.

However, while we work towards a resolution, we have paused our incoming shipment queue to prevent potential data loss.

Further investigation of this morning's reoccurring issue is currently underway.

Meanwhile, we recommend that you hold-off shipping from your sales channels until we have more information.

We have resolved this mornings issue and full service has now been returned.

You may need to resend orders from your sales channels that did not appear in your Shiptheory account during the outage. If you need help with this, please reach out to support; we are happy to help.

We would like to apologise for any inconvenience caused and will work towards preventing further similar issues occurring in the future.

We have identified the cause of the outage and are working towards a fix.

We are continuing to investigate the current outage.

Meanwhile, we recommend that you hold-off shipping from your sales channels until we have more information.

We are currently investigating reports that Shiptheory is unavailable for some users.

We will post updates as soon as we have them.