DHL Parcel UK: Orders failing with 500 Error

Uptime Impact: 4 hours, 19 minutes, and 49 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

DHL Parcel UK orders now are able to book in once again. New orders should book in fine and failed orders should book in after a retry. Of course, if you do still see this issue after that, please do let us know.

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Investigating

We've seen reports of multiple customers having order failures this morning and receiving a 500 error from DHL Parcel UK when trying to book in. We're in contact with DHL to get this resolved and we'll update here as soon as we receive some more information from them.

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Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for
Recovering

DHL Parcel UK orders now are able to book in once again. New orders should book in fine and failed orders should book in after a retry. Of course, if you do still see this issue after that, please do let us know.

Avatar for
Investigating

We've seen reports of multiple customers having order failures this morning and receiving a 500 error from DHL Parcel UK when trying to book in. We're in contact with DHL to get this resolved and we'll update here as soon as we receive some more information from them.

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Began at:

Affected components
  • Third Party Networks