Shiptheory Site Slowness

Uptime Impact: 12 hours, 1 minute, and 55 seconds
Resolved
Resolved

We've identified a network issue and have temporarily removed the issue. We are implementing a longer term solution through planned maintenance later today. We'll have a further update tomorrow.

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Recovering

We thank you for your patience and understanding, a fix has been put in place and we are continuing to monitor performance. Orders and printing of labels should be back to normal speeds

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Identified

We are currently investigating additional reports of slowness, we apologise for the continued disruption as we work to provide a resolution and further update to customers

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Recovering

Some changes have been made throughout today to rectify the speed issue being reported by users. We are continuing to monitor in case additional steps are required. We will notify users when additional information becomes available from our teams

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Identified

Users may notice that some pages such as the main dashboard are loading slower then usual. All core functionality is still operational however there may be a delay before an action is completed. Our team are working swiftly to resolve

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Began at:

Affected components
  • Shiptheory.com
  • Automatic Desktop Printing
  • API