DHL Parcel UK: Orders failing in Shiptheory

Uptime Impact: 16 minutes and 55 seconds
Resolved
Resolved

DHL have now resolved the incident. Thanks for your patience.

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Recovering

Customers who have reported the issue with DHL should now see orders booking in as needed after a retry. If you do have issues persisting from there, please contact Support.

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Investigating

We've received reports of some users having all of their DHL Parcel UK shipments fail when trying to book in through Shiptheory. Currently the errors are being received from DHL and as such we're waiting to hear back from them with some more information on a resolution. As soon as we get an update, we'll let you know.

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Began at:

Affected components
  • Third Party Networks