Brightpearl Connection Issue

Uptime Impact: 2 hours, 52 minutes, and 48 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

The issue now looks to be resolved, if you're still seeing issues, please try and save your Brightpearl connection in your settings and see how new orders look from there.

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Identified

This issue is now being looked at by Brightpearl as we've identified the problem. As soon as we have an update from Brightpearl on this we'll let you know.

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Investigating

We're aware of an issue with the Brightpearl integration this morning where users may see orders showing errors or not coming through to Shiptheory. Our development team are actively working to resolve this and we'll provide an update as soon as possible.

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Began at:

Affected components
  • Third Party Networks