DHL Parcel UK: 500 error on shipments

Uptime Impact: 3 hours, 57 minutes, and 34 seconds
Resolved
Resolved

DHL Parcel UK have now confirmed they've fully resolved the incident. We apologise for any inconvenience caused in the meantime.

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Recovering

DHL Parcel UK have put a fix in place and orders now look to be booking in as needed for customers. Any new orders should book in without issue and any previously failed should work after a retry. If you have further issues there, just let us know.

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Identified

DHL Parcel UK have confirmed that they're having issues on their end at present and they're working to resolve it. As soon as they provide us a further update, we'll let you know.

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Investigating

Some users this morning may be seeing their DHL Parcel UK orders failing with a 500 error message. This error looks to be coming from DHL and as such we've reached out to them to ensure this is resolved as soon as possible. As soon as we have an update, we'll let you know.

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Began at:

Affected components
  • Third Party Networks