Shopify: Orders not pulling through from Shopify

Uptime Impact: 2 hours, 6 minutes, and 49 seconds
Resolved
Resolved

We've now resolved the issue with Shopify orders not pulling into Shiptheory, your orders should automatically pull through, if you have any orders that are missing please contact support. Thanks for your patience.

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Identified

Some customers have reported that orders are not pulling through from Shopify into Shiptheory. We have identified the issue and are working towards a fix. As a temporary work around, customers can change their Shopify settings in Shiptheory to fulfillment, and bulk "mark as fulfilled" in Shopify.

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Began at:

Affected components
  • Third Party Networks