Parcelforce Services Unable to Book

Uptime Impact: 5 hours, 11 minutes, and 59 seconds
Resolved
Resolved

Royal Mail have now resolved the incident. Thanks for your patience.

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Updated

Please re-save your Royal Mail settings and you will now be able to book with PF services. (https://helm.shiptheory.com/royalmailoba/edit/1)

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Identified

We've confirmed the issue with Royal Mail who are addressing it as a priority.

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Investigating

Some users have reported an issue trying to book Parcelforce services, getting the error:

"Service [X] is not setup with a valid contract number on your Royal Mail account"

We are aware of the issue and have reached out to Royal Mail to resolve this issue. We will update you as we know more.

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Began at:

Affected components
  • Third Party Networks