Shopify issue: Unable to process shipments

We've now resolved the incident. Thanks for your patience.

We've made a change to ensure orders now pull through successfully from Shopify. Any failed orders can be retried to have the needed data pull through. If you're still seeing issues following this, please let us know.

The current workaround - changing your Shopify settings in Shiptheory to Fulfilments instead of Fulfilment Orders and fulfilling the items in Shopify – https://support.shiptheory.com/en/support/solutions/articles/24000076222-should-shiptheory-download-shopify-fulfillments-or-fulfillment-orders-

Shopify is currently not operational - We have reached out to their support to make them aware - https://downdetector.co.uk/status/shopify/

The current workaround - changing your Shopify settings in Shiptheory to Fulfilments instead of Fulfilment Orders and fulfilling the items in Shopify – https://support.shiptheory.com/en/support/solutions/articles/24000076222-should-shiptheory-download-shopify-fulfillments-or-fulfillment-orders-

Some Shopify users have reported they are unable to process shipments. Error fetching order: message - Query not supported We are currently looking into the issue and will update this banner shortly.