Delayed Shipment Download

Resolved
Resolved
After 3 hours and 18 minutes

We've now resolved the incident. Shipment download has now returned to normal speed and all backlogged shipments have now downloaded.

Barcode scanning is also now available again.

Thanks for your patience and understanding.

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Identified
After 23 minutes

While we continue to investigate the delayed shipment issue, the barcode scanning page in-app will be unavailable for some users. Labels can be printed manually from the shipments dashboard meanwhile.

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Investigating

We are investigating an issue causing shipments to download slower than normal, delaying label printing.

We are working to resolve the issue and will provide further updates as we have them.

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Began at:

Affected components
  • Shiptheory.com
  • Automatic Desktop Printing