Shopify have confirmed that the issue has been resolved and any orders that did not come through initially should have slowly done so over the course of last week. Please let us know if there are any further issues. Thank you for your patience.

Shopify are currently investigating an intermittent issue where some orders and shipments are not being sent to Shiptheory. They have informed us that they believe this is a Shopify-wide issue which they have raised an urgent ticket for and there will be an update within 48 hours.

We apologise for any inconvenience this may cause you and will provide updates as we receive them from Shopify.