Unexpected Outage

Uptime Impact: 3 hours, 40 minutes, and 21 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for
Recovering

Normal service has been resumed. Our incoming shipment queue has been unpaused as we have cleared the issue.

If you were withholding shipments, you can now ship them.

We will continue to monitor the system closely and will provide a more complete update after a period of in-depth monitoring.

Avatar for
Identified

We have identified the issue and Shiptheory is now available.

However, while we work towards a resolution, we have paused our incoming shipment queue to prevent potential data loss.

Avatar for
Investigating

Further investigation of this morning's reoccurring issue is currently underway.

Meanwhile, we recommend that you hold-off shipping from your sales channels until we have more information.

Avatar for
Resolved

We have resolved this mornings issue and full service has now been returned.

You may need to resend orders from your sales channels that did not appear in your Shiptheory account during the outage. If you need help with this, please reach out to support; we are happy to help.

We would like to apologise for any inconvenience caused and will work towards preventing further similar issues occurring in the future.

Avatar for

We have identified the cause of the outage and are working towards a fix.

Avatar for

We are continuing to investigate the current outage.

Meanwhile, we recommend that you hold-off shipping from your sales channels until we have more information.

Avatar for
Investigating

We are currently investigating reports that Shiptheory is unavailable for some users.

We will post updates as soon as we have them.

Avatar for
Began at:

Affected components
  • Shiptheory.com
  • API