Connectivity Issues

Uptime Impact: 5 minutes and 7 seconds

The data center has now identified and resolved a hardware issue that was resulting in network traffic to be dropped.

Full access to Shiptheory has been restored.

If you have any questions, please reach out to support.

Thank you for your patience.

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Some users may be facing connection issues when attempting to access the Shiptheory website and API due to a hardware failure at our data center.

It is recommend that you refrain from shipping until more information is available.

The data center are working to resolve the issue. Further updates will be provided shorty.

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Began at:

Affected components
  • Automatic Desktop Printing
  • API