Shipment Download Delay

We've now resolved the incident. Thanks for your patience.

All delayed shipments should have now arrived and no further delays are currently occurring.

If you are still experiencing issues, please contact support.

We are currently applying a patch to mitigate the networking issue. Many users will have already noticed an decrease in delay and we expect to be operating at full speed within the hour.

We have found there is a networking issue at our data center, which is causing a delay in shipments downloading. We are working with our data center towards a resolution.

We are aware that some users are experiencing delays in the time it takes for orders to download into Shiptheory from their sales channels.

We are currently working to resolve this issue and will provide further updates as we have them