We're investigating an issue affecting some users' accounts

Resolved
Resolved
After 7 hours and 12 minutes

DHL have now resolved this issue.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 43 minutes

DHL have confirmed issue and hoping to resolve in the next few minutes.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 23 minutes

It seems limited to DHL shipments and is looking potentially like there's an issue on DHL's side. We're in the process of confirming this with DHL at present.

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Investigating

We're looking into reports that some accounts are having issues processing shipments, we should have an update shortly. Apologies for any inconvenience caused.

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Began at:

Affected components
  • Shiptheory.com