504 Unable to Connect

If any orders have not printed during this downtime, you can re-print them from inside Shiptheory, if you have orders that have not synced across to Shiptheory, please take the action that triggers them sending from your sales channel to Shiptheory. For example, if marking them as "Shipped" usually returns a tracking number / label, that would be the trigger. If you are sending orders from Shopify, you can use the "On-Demand" feature explained here: https://shiptheory.freshdesk.com/a/solutions/articles/24000090530

Sorry about the issues you've faced today. You should be able to access Shiptheory and print labels again. If any orders have not printed during this downtime, you can re-print them from inside Shiptheory, if you have orders that have not synced across to Shiptheory, please re-trigger them in your sales channel. For example, if marking them as "Shipped" usually returns a tracking number / label, that would be the trigger.

Sorry again for the issues caused by this downtime.

Some users have reported being able to access Shiptheory.com, but have reported issues with printing. Users are still able to download labels. We are working on fixing this issue.

Shiptheory is now accessible. You may still experience delays while we finish working on the fix.

Shiptheory is now accessible. You may still experience delays while we finish working on the fix.

We are experiencing a temporary down-time. Our developers are working on this as an urgent priority.