Resolved
Resolved

Shiptheory has been returned to full speed.

Thank your for your patience. If you are still experiencing issues, please contact support.

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Recovering

Access to Shiptheory has been restored, while we continue to monitor the situation, incoming shipments are being throttled, so you may experience longer than average shipment download times.

We will provide further updates shortly.

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Identified

We have identified an issue that is preventing Shiptheory for loading or processing shipments for some users and are working towards a resolution.

Meanwhile, we recommend you hold off shipping from your sales channel.

We will provide further updates as we have them.

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Began at:

Affected components
  • Shiptheory.com
  • Automatic Desktop Printing
  • API