DHL Parcel UK: Orders failing with 500 Error

Resolved
Resolved
After 6 hours and 49 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 6 hours and 30 minutes

DHL Parcel UK orders now are able to book in once again. New orders should book in fine and failed orders should book in after a retry. Of course, if you do still see this issue after that, please do let us know.

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Investigating
After 3 hours and 43 minutes

We've seen reports of multiple customers having order failures this morning and receiving a 500 error from DHL Parcel UK when trying to book in. We're in contact with DHL to get this resolved and we'll update here as soon as we receive some more information from them.

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Resolved
After 2 hours and 46 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 hour and 32 minutes

DHL Parcel UK orders now are able to book in once again. New orders should book in fine and failed orders should book in after a retry. Of course, if you do still see this issue after that, please do let us know.

Avatar for
Investigating

We've seen reports of multiple customers having order failures this morning and receiving a 500 error from DHL Parcel UK when trying to book in. We're in contact with DHL to get this resolved and we'll update here as soon as we receive some more information from them.

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Began at:

Affected components
  • Third Party Networks