After 14 minutes

Shiptheory has returned to full service.

If shipments have not appeared in your account, try retriggering them from your channel. For help or more information on this, please reach out to support.

We apologise for any trouble caused.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 minutes

We have identified the issue and are working on a fix. Meanwhile, it is recommended that users hold off triggering shipments ("Shipping" and "Fulfilling") until full service is returned.

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Investigating is currently unavailable. We are currently investigating a database related issue and will provide updates as we have them.

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Began at:

Affected components
  • API