Shiptheory issues

Resolved
Resolved
After 1 week, 1 day, 4 hours, and 23 minutes

Service is now restored, sorry for the inconvenience.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 week, 1 day, 3 hours, and 48 minutes

we've identified the issue and hope to restore service in the next 15 minutes. Sorry for the inconvenience.

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Investigating
After 1 week, 1 day, 3 hours, and 29 minutes

Shiptheory is currently down for some users. We're currently working to resolve the issue and we should have an update shortly.

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Resolved
After 1 hour and 38 minutes

Brightpearl have fixed the issue and your shipments should process as normal now.

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Recovering
After 1 hour and 37 minutes

We are continuing to monitor the situation.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 30 minutes

Brightpearl have confirmed they have found the issue and are working to resolve it

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Investigating

Brightpearl are currently investigating shipments not coming through for certain accounts . As soon as we know more we will update you.

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Began at:

Affected components
  • Shiptheory.com
  • Automatic Desktop Printing
  • API