DHL Parcel UK (Legacy): Orders failing when booking in

Uptime Impact: 5 hours, 12 minutes, and 53 seconds
Resolved
Resolved

All shipments should now be processing with DHL as expected. If you continue to experience any delays or failed labels please reach out to our support team

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Recovering

DHL have confirmed the issue is now resolved. All orders should now book in successfully. Please contact support if you are still having trouble booking orders in.

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Identified

DHL have confirmed that they are having an issue with their system today. They are currently investigating the cause of the downtime.

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Investigating

Some users on DHL Parcel UK (Legacy) are seeing their orders fail when trying to book in this morning. We're investigating at present and have reached out to DHL to ensure this is resolved as soon as possible. As soon as we have an update on this, we'll let you know.

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Began at:

Affected components
  • Shiptheory.com