Shopify orders not coming through

Uptime Impact: 55 minutes and 51 seconds

We've now resolved the incident. You may need to retry orders that came into Shiptheory during the down period. Thanks for your patience.


Some customers may be experiencing issues with Shopify orders not coming into Shiptheory and accessing their Shopify settings page. We are investigating the issue urgently and will give updates as soon as we have them.

Began at:

Affected components
  • Third Party Networks