On Demand Shopify orders not entering Shiptheory

We've now resolved the incident. Thanks for your patience.

Customers have reported that orders are coming in as usual. Please contact support if this issue continues.

Our Developers have identified the potential cause.

This issue is only effecting integrations that have "On Demand" turned on in their Shiptheory settings.

Customers have reported that changing "Download Fulfillments or Fulfillment Orders?" in their channel settings page from "fulfilment orders" to "fulfilments" has provided an acceptable temporary work-around. From there, items fulfilled in Shopify will enter Shiptheory. If you are unsure, please contact Support.

We have a guide on the difference here: https://support.shiptheory.com/en/support/solutions/articles/24000076222-should-shiptheory-download-shopify-fulfillments-or-fulfillment-orders-

We will keep this banner updated as to our progress.

Some customers have reported that their Shopify orders are not coming into Shiptheory. Our team is currently investigating this issue.

Some customers have reported that changing "Download Fulfillments or Fulfillment Orders?" in their channel settings page from "fulfilment orders" to "fulfilments" has provided an acceptable temporary work-around. From there, items fulfilled in Shopify will enter Shiptheory. If you are unsure, please contact Support.

We will keep this banner updated as to our progress.