After 3 days, 3 hours, and 17 minutes

BigCommerce have confirmed this is now fully resolved. Orders should once again flow into Shiptheory as normal. Please let us know if there are any further issues.

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After 3 hours and 42 minutes

BigCommerce have confirmed that they are processing the backlog of webhooks that have caused shipments to not appear in your Shiptheory account. You can see all of BigCommerces updates on this situation here -

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After 39 minutes

BigCommerce have confirmed they are experiencing an API outage, they are investigating this as a priority and we will let you know as soon as we hear of a resolution. For now we recommend either creating your shipments manually through Shiptheory or your couriers platforms.

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We are aware of an issue affecting BigCommerce orders and shipments that is preventing orders from appearing in your Shiptheory account. We are investigating this and will provide updates as they are available.

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Began at:

Affected components
  • Third Party Networks