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    1. Shiptheory Status
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    October 2024

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    30 October 2024

    Resolved Ended: 09:47 GMT - 30 October 2024

    On Demand Shopify orders not entering Shiptheory

    Uptime Impact: 19 hours, 35 minutes, and 44 seconds

    Some customers have reported that their Shopify orders are not coming into Shiptheory. Our team is currently investigating this issue. Some customers have r...

    Shiptheory.com
    View notice →
    8 Days without incident

    21 October 2024

    Resolved Ended: 16:26 BST - 21 October 2024

    DPD: Unable to book.

    Uptime Impact: 3 hours, 6 minutes, and 51 seconds

    Some users have reported issues booking in with DPD, receiving "error connecting to DPD". We have reached out to DPD regarding this connectivity issue and wi...

    Third Party Networks
    View notice →
    16 Days without incident

    04 October 2024

    Resolved Ended: 13:48 BST - 4 October 2024

    Orders in the Ready and Processing state

    Uptime Impact: 4 hours and 24 seconds

    Some customers have reported that orders are stuck in the "Ready" and "Processing" states this morning. This can be solved by retrying these orders. If Retry...

    Shiptheory.com
    View notice →
    1 Days without incident

    02 October 2024

    Resolved Ended: 15:43 BST - 2 October 2024

    Printer Issues

    Uptime Impact: 2 hours, 5 minutes, and 14 seconds

    Some users may experience issues involving label printing. To resolve this, please log out and log back in to Shiptheory. If your issue persists, please get ...

    Shiptheory.com Automatic Desktop Printing
    View notice →
    November 2024
    September 2024

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